CASE STUDY / AI & SAAS

Reachy

An AI-powered customer acquisition platform designed to help businesses find, engage and convert customers.

CLIENT Reachy
CATEGORY AI / SaaS
FOCUS Customer Acquisition
Reachy AI customer acquisition dashboard and platform interface

Building a Customer Acquisition System

Reachy was designed as a customer acquisition platform that brings lead generation, AI conversations, follow-ups, CRM and appointment workflows into one system.

The goal was to create a product that helps businesses move from finding potential customers to converting them through a connected workflow.

The Problem

Businesses often use separate tools for lead generation, conversations, follow-ups, CRM and appointments.

Reachy brings these parts together into one connected system so customer acquisition can be managed from a single platform.

Platform Summary
Product Reachy
Core Engine AI Automation
Workflows CRM & Appointments
Engineering Dhawonix Product Team
SYSTEM CAPABILITIES

What We Built

01

Product Interface

A structured SaaS interface for managing customer acquisition workflows.

02

AI WhatsApp

AI-powered WhatsApp workflows for customer conversations and lead handling.

03

AI Calling

Voice-based AI workflows designed for customer conversations and follow-ups.

04

CRM

Lead and customer management functionality connected to the wider platform.

05

Follow-ups & Automation

Automated workflows for continuing conversations and managing leads.

06

Appointments

Tools for turning qualified conversations into scheduled appointments.

07

Analytics

Interfaces for viewing campaign and customer acquisition activity.

08

SEO & GEO

Product capabilities designed around online visibility and customer acquisition.

PRODUCT SHOWCASE

Inside Reachy

A focused view across the central dashboard, communication engines, automated pipelines, and lead intelligence interfaces.

CUSTOMER LIFECYCLE

From Lead to Customer

How Reachy connects the customer acquisition process from first discovery to qualified appointment.

Stage 01 LEAD
Stage 02 AI CONVERSATION
Stage 03 QUALIFICATION
Stage 04 FOLLOW-UP
Stage 05 APPOINTMENT
Stage 06 CRM
UI/UX ARCHITECTURE

Designed Around the Workflow

Reachy's interface was designed around the way customer acquisition teams actually work — bringing leads, conversations, follow-ups and customer information into a connected product experience.

Instead of switching across disjointed tools, operators can view inbound WhatsApp conversations, trigger automated AI voice follow-ups, and review qualification stages directly from one unified interface.

TECH STACK

Built With

Next.js React Node.js APIs AI / LLM Integrations WebSockets Databases
OUTCOME

The Result

Dhawonix built Reachy as a connected AI-powered customer acquisition platform, bringing lead management, AI communication, automation, CRM and appointment workflows into one product experience.

REACHY
AI / SaaS Customer Acquisition AI Automation CRM
Dhawonix handled:
  • Product UI/UX
  • Web Development
  • AI Integrations
  • Automation
  • CRM
  • Customer Acquisition Workflows

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